We want you to receive your Gifts as soon as possible. Which is why we try and dispatch your order within 24 hours. From the time your order is dispatched from our facilities, it takes 2 – 4 working days to reach you based on your geographical location.
What are your Delivery Charges?
Currently we are offering FREE SHIPPING on all Orders. If you wish for your Order to reach within 48 hours, please contact us via the CHAT button (bottom right of screen), or via email at email@example.com, and we will try our best to accomdate you. Additional shipping charges may apply for expedited shipping.
What if there is a problem with the delivery of my Order?
Despite our best efforts and those of our courier, certain issues can and may arise before your parcel is delivered. In order to guarantee you a quality service, we promise to do our best to find the cause and resolve the problem in a timely manner.
How do I track my Order?
As soon as your order has been shipped, an email containing your shipping information is sent to you automatically. If you are unable to view any information regarding your parcel, we recommend that you contact us via email at firstname.lastname@example.org, or call us at 8800117265 so that we can follow up on your order.
What if I am not there when they try to deliver the package?
Should you not be present when our courier attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call and SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to your parcel for 3 days awaiting further instructions from the recipient before returning your parcel to us. Once the parcel has been sent back to us, you must wait until it arrives into our Offices. At that time you will automatically receive an email asking you if you would like us to resend your order. Please note the shipment cost for resending the parcel will be borne by the customer.
What if the items were damaged during Shipping?
If when you receive your parcel you notice that it is damaged you should refuse to accept it. All parcels are guaranteed to be in perfect condition when they are dispatched from our offices, complete with security tape that should be visible and intact. If you refuse your parcel, please let us know via email to email@example.com or via phone at 8800117265
What if the package contains incorrect items?
We try our best to ensure that this does not happen. However, mistakes do occur, and if you notice that your parcel does not contain the items you ordered, please contact us within 24 hours of receiving the parcel. Please contact us at firstname.lastname@example.org, or via phone at 8800117265 if you have any questions, or concerns.